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How we keep your information safe

When you open an account with rifa and deposit via DANA, OVO, GoPay or QRIS, your personal data and payment history stay protected under clear privacy rules.

Data collected only for your accountPayment details encrypted in transitYou control access to your information
rifa How we keep your information safe
REACH OUR TEAM

How to contact us about your privacy

Questions about your data or how we handle it? Our support team in Surabaya is here to help. Reach out through your account settings or any of the channels below — we respond during business hours and keep your inquiry private.

Team online

Email

Send us a detailed message about your privacy concern and we'll respond within one business day with next steps.

Live Chat

Chat with our support agent during lobby hours. Select 'Account & Privacy' from the menu to connect with the right team.

Account Settings

Update your contact details, review your stored information, and see your login history directly from your account dashboard.

HOW WE PROTECT YOU

Data security and your account control

Your privacy is built into how rifa operates. We use industry-standard encryption for all payment information, apply two-factor authentication on login, and audit our data handling quarterly.

Encryption

DANA, OVO, GoPay and QRIS deposits are encrypted end-to-end. Your payment details never appear in plain text in our system logs.

Account Verification

We verify your identity once during sign-up using your national ID or passport. This step protects you and us from fraudulent account takeovers.

Data Retention

Transaction records are kept for seven years as required by Indonesian tax law. Account data is retained as long as your account is active.

Third-Party Access

We share data only with payment operators and, where local law permits, government agencies. We do not sell or share your data for marketing.

Your Rights

You can request a copy of all your data, correct inaccurate information, or ask us to delete non-essential personal details via your account.

Cookie Policy

We use cookies to remember your login, language preference and game history. You can disable non-essential cookies in your browser settings anytime.

Privacy questions answered

Below are the privacy topics we hear about most often. If your question isn't here, reach out to our support team and we'll clarify how your data is handled.

Your account is marked inactive in our system, but transaction records are kept for seven years to comply with tax law. Personal details like your name and ID are retained only as long as legally required. You can request deletion of non-essential information anytime.

We do not store full card or bank details after a transaction completes. DANA, OVO, GoPay and QRIS operators manage payment data on their own secure servers. Your account only records the deposit or withdrawal date and amount.

Yes. Go to your account settings, select 'Privacy & Data', and choose 'Download My Data'. We'll email you a file with your personal information, transaction history, and login records within two business days.

Cookies help us remember your login state, language, and game preferences. We also track clicks to improve the lobby layout. You can turn off non-essential cookies in your browser; essential login cookies cannot be disabled without affecting account access.

Only you and our internal support team can access your transaction history. We never share it with third parties unless required by law. Payment operators (DANA, OVO, GoPay, QRIS) see only the transaction details they process.

Contact our support team immediately via live chat or email. We'll review login history, freeze your account if needed, and help you secure it. Enable two-factor authentication in your settings to prevent future unauthorized access.

No. We never sell, rent, or share your personal data with advertisers or marketing companies. We use your data only to run your account, process payments, and comply with Indonesian regulations where local law permits.